Question 1

How much does a lookup cost?

Accepted Answer

You pay in dollars from your balance, only for the details we find. At full price a work email costs $0.09, a personal email $0.27 and a phone number $0.90. Rates drop once you add $20 in 28 days, and keep dropping as you add more.

Question 2

Can I look someone up by their email?

Accepted Answer

Yes. Type their email instead of a LinkedIn URL and we find their LinkedIn for $0.09, then everything else works the same, with the email you typed already on their card. If no LinkedIn is found, nothing is charged.

Question 3

What happens when a detail is not found?

Accepted Answer

Nothing is charged. If a lookup finds a work email but no phone number, you pay for the work email only.

Question 4

Does my balance expire?

Accepted Answer

No. Your balance stays in your account until you use it.

Question 5

How does the $5 free start work?

Accepted Answer

Every new account gets $5 with no card. That is enough for 55 work emails, 18 personal emails or 5 phone numbers. When it runs out, top up to keep going.

Question 6

What files can I upload?

Accepted Answer

csv, xlsx, docx and pdf, up to 20 MB and 2,000 LinkedIn profiles per file. Profiles are picked up from any column, from hyperlinks and from ordinary text, and the same person twice is looked up once.

Question 7

Do I pay again to see a contact later?

Accepted Answer

No. A detail you have paid for is yours. It stays in your contacts on any device and you never pay for it twice.

Question 8

How does auto top-up work?

Accepted Answer

When your balance drops under $5 (or the amount you choose), we charge the card you saved and add the money to your balance. It adds your tier's amount, from $20, unless you set your own, so a big list keeps going to the end. If you set a monthly limit it never goes past it, and every top-up sends you a receipt.

Question 9

How do I turn auto top-up off?

Accepted Answer

In Settings, under Billing, at any time. Nothing is charged again until you turn it back on, and your balance stays yours.

Question 10

Can I get a refund?

Accepted Answer

Yes, for any balance you have not used. Write to us and we refund it to your card. Money already spent on details we found is not refunded.

Question 11

What happens if my card is declined?

Accepted Answer

Auto top-up tries once more after ten minutes. If the card is declined again, auto top-up pauses and we email you, and nothing more is charged until you update your card in Settings, under Billing.

Find anyone'semail & phone.

Personal email

Work email

Phone

Pay as you go.

Find anyone'semail & phone.LinkedIn & phone.contact details.details for your CSV.details for your CRM.email & phone.

Three ways to reach them

Personal email

Work email

Phone

Look up a whole list at once

From a profile to their inbox

No prepayment. Only pay for what you use.

Pay as you go.

Questions, answered

Contact anyone.

Find anyone'semail & phone.